Refund Policy
Last updated: April 2026
Eligibility for Refund
You may be eligible for a refund of up to 95% of the fee paid if your case is not successfully resolved. 'Successfully resolved' is defined as: (1) charge dismissed, (2) charge reduced to a lesser offense, or (3) eligibility for traffic school granted.
Infraction Cases
For standard infraction cases, if the outcome does not meet the success criteria above, you are eligible for a refund of up to 95% of the service fee. The remaining portion covers administrative and attorney consultation costs.
DUI and Misdemeanor Cases
DUI and misdemeanor cases have different success criteria and refund terms due to the complexity of these cases. Refund eligibility will be outlined in your case-specific agreement prior to payment.
Non-Refundable Circumstances
Refunds are not available if: (1) you provided inaccurate or false information, (2) you failed to cooperate with your attorney, (3) a court date was missed due to your absence when required, or (4) the case was successfully resolved per the criteria above.
How to Request a Refund
To request a refund, contact us at info@thetickethero.com with your case number and reason for the request. Refund requests must be submitted within 30 days of the final case outcome.
Processing Time
Approved refunds are processed within 5–10 business days and returned to the original payment method.
Contact
For refund inquiries, contact us at info@thetickethero.com or call our support line.
