Accessibility Statement
Ticket Hero is committed to making our platform accessible to everyone.
Our Commitment
Ticket Hero is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Conformance Status
Ticket Hero is partially conformant with WCAG 2.2 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full conformance.
- Keyboard navigation throughout the platform
- ARIA labels on interactive elements
- Semantic HTML structure with landmark regions
- Sufficient color contrast for primary text and interactive elements
- Screen reader compatible forms with associated labels
- Focus management in modals and dialogs
- Accessible file upload workflows
- Live region announcements for dynamic content
Supported Assistive Technologies
Ticket Hero is tested for compatibility with the following assistive technologies:
Screen Readers
- VoiceOver (macOS/iOS)
- NVDA (Windows)
- JAWS (Windows)
- TalkBack (Android)
Input Methods
- Keyboard-only navigation
- Switch access
- Voice control
- Screen magnification
Technical Specifications
Accessibility of Ticket Hero relies on the following technologies working in combination:
- HTML5 semantic elements
- WAI-ARIA 1.2 roles, states, and properties
- CSS (responsive, no reliance on color alone)
- JavaScript (with graceful keyboard and focus management)
Known Limitations
We are aware of the following limitations and are actively working to resolve them:
- Third-party Stripe payment widgets have limited accessibility control
- Some complex data tables in the admin portal may need additional screen reader enhancements
- PDF document previews within the case portal depend on browser PDF accessibility support
Contact Us About Accessibility
We welcome your feedback on the accessibility of Ticket Hero. If you experience barriers accessing our platform, or if you would like to report an accessibility issue, please contact us:
Email: accessibility@thetickethero.com
We aim to respond to accessibility feedback within 2 business days.
