Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly, including your name, email, driver's license details, ticket images, and payment information. We also collect usage data and device information automatically.
2. How We Use Your Information
Your information is used to facilitate attorney matching, process payments, communicate about your case, and improve our platform. We do not sell your personal information to third parties.
3. Information Sharing
We share your case information with the licensed attorney assigned to your case. We may also share data with payment processors (Stripe) and other service providers necessary to operate our platform.
4. Data Security
We use 256-bit SSL encryption and industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your case information for a minimum of 7 years as required by law. You may request deletion of certain data; however, legally required records cannot be deleted.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. Contact us at info@thetickethero.com to exercise these rights.
7. Cookies
We use cookies to maintain your session and improve your experience. You can disable cookies in your browser settings, though this may affect platform functionality.
8. Contact
For privacy-related questions, contact us at info@thetickethero.com.
